Our COVID-19 Response

The health and safety of our customers, community and staff is our number one priority.

That’s why we’ve created this page to share with you the important steps we’re taking to keep you, your family and our community safe.

Please continue to check this page regularly and follow our social media pages for the latest updates.

After a short break we’re excited to be reopening our doors at 6:00am tomorrow Friday 11 June, with 24-hour access available from midnight tonight.

With the Government releasing their safe steps for reopening Regional Victoria, our team have worked behind the scenes to ensure that as many of our programs and services can safely return, whilst adhering to all of the latest guidelines.

Before your next visit, please read the following information carefully to help prepare for your return.

TEMPORARY SERVICE LEVELS

The following has been introduced based on current Government advice. As indicated by the Government in their announcement, we anticipate a further easing of restrictions to come next week and will review our service levels in line with these announcements.

VENUE CAPACITY

  • Up to 50 patrons across all indoor areas.
  • A maximum group size of 10 people.
  • This includes all patrons aged 1 year or older, as well as spectators.
  • To help manage our capacity limits, only active participants and essential spectators will be permitted entry.

25M LAP POOL

  • Open, with no restriction on length of stay.
  • Bookings not required.

 

POOL DECK

  • Reduced opening hours as follows:
    • Friday, Tuesday, Wednesday and Thursday  6:00am – 11:00am & 4:00pm – 7:00pm
    • Saturday, Sunday and Monday 8:00am -11:00am & 1:00pm to 5:00pm
  • Open, with no restriction on length of stay.
  • Bookings not required.

 

SPA AND SAUNA

  • Temporarily remain CLOSED in line with current Government advice.

 

HEALTH CLUB / GYM

  • Open with 24/7 access, with no restriction on length of stay.
  • Bookings not required.

 

GROUP FITNESS

  • A maximum class size of 10 people.
  • Reduced group fitness timetable as follows:
    • Virtual classes returning from Friday 11 June (Bookings not required).
    • A reduced offering of Aqua classes returning from Tuesday 15 June (Bookings essential).
    • Bookings for these classes can be made by calling 02 6058 2555
  • An increased offering of classes is planned, subject to further easing of restrictions.

STADIUM CASUAL ACCESS & COURT BOOKINGS

  • Temporarily remains CLOSED.
  • Planned to reopen in line with easing of restrictions.

EXISTING CUSTOMERS

MEMBERSHIPS

  • Reactivated from Friday 11 June 2021.
  • For our direct debit members, a credit has been automatically applied to your account to reflect our closure period.
  • For our paid in full members, your expiration date has been automatically extended to account for our closure period.
  • An email has been sent to all members with further details regarding the reactivation of memberships and our next direct debit cycle.

SWIM SCHOOL

  • Classes temporarily remain on-hold.
  • All lesson payments have been temporarily suspended.
  • A lesson credit has been applied to student accounts for prepaid lessons missed due to our closure.
  • An email has been sent to all students and families with further information.

JUNIOR WSLC NETBALL COMPETITION

  • Competition temporarily remains on-hold.
  • An email has been sent to families with further information.

COVID SAFE PROTOCOLS

To continue providing a safe environment for our customers and staff a number of COVID Safe protocols will remain in place, with some minor changes made in line with current Government advice as follows:

MANDATORY QR CONTACT TRACING (NEW)

  • Following a recent change in Government advice, QR contact tracing is now mandatory for all persons upon entry to the Centre.
  • All patrons must sign-in using the Services Victoria app.
  • Evidence of signing-in must be shown to our friendly team members upon entry.

FACE MASKS

  • Must be worn by all patrons aged 12 years or older, unless medically exempt and to only remove it if:
    • Performing any exercise or class that causes you to be out of breath or puffing
    • Entering the pool or using showers

 

 

A FINAL MESSAGE TO OUR COMMUNITY

Tomorrow is an exciting day for us as we welcome our customers back through the doors once again. Please remember our team are here to provide a safe environment for all, and while they don’t make the rules, they are required to ensure adherence to our protocols by customers at all times. We thank you in advance for working with our team by following all instructions and signage when you next visit, and look forward to seeing you soon!

 

We will be keeping in place the COVID Safe practices needed to continue delivering our programs and services in a safe manner, with further information on these outlined below.

Health and Safety Measures

The safety of our people is always our number one priority.

In line with this commitment, we’ve introduced a number of health and safety measures across our facilities to protect you, your family and our staff when you visit.

Other Resources

Faqs

Answers to commonly asked questions regarding our operations.

COVIDSAFE APP

Join us in the fight against COVID-19 by downloading the app today.

COVID safe plan

To keep our customers and staff safe, we’ve created a COVID Safe Plan.

contact us

Submit a web enquiry form to reach our team. We’d love to hear from you!

Open from 6am Friday 11 June 2021 with temporary service level changes.View our Service LevelsLearn More
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